Shipping & Returns

Everything you need to know about shipping and returns.

Shipping Policy

Processing Times

Orders are processed within 3-5 business days of order confirmation. We do not ship on weekends or major holidays.

Delivery Times

Shipping Costs

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Track your shipment at any time through our website or the carrier’s portal.

Shipping Restrictions

We currently ship to the US, Canada, and select international destinations. If your country is not listed at checkout, please contact us for availability.

Returns Policy

30-Day Satisfaction Guarantee

We want you to love your Mini Trike Moto. If you’re not completely satisfied, you may return your trike within 30 days of delivery for a full refund of the purchase price.

Return Conditions

• ▸ Items must be returned in original condition
• ▸ Less than 200 km of use
• ▸ Original packaging and all accessories included
• ▸ A return authorization (RA) number is required

Non-Returnable Items

• ▸ Custom-built trikes (final sale)
• ▸ Used or damaged trikes
• ▸ Accessories that have been installed
• ▸ Gift cards

How to Start a Return

• ▸ Contact our support team at support@minitrikemoto.com
• ▸ Provide your order number and reason for return
• ▸ Receive your RA number and return shipping instructions
• ▸ Pack your trike securely and ship it to our warehouse

Refund Processing

Refunds will be processed within 5-7 business days of receiving your return. Original shipping charges are non-refundable.

Warranty Claims

Quick Repair or Replacement

If you experience a manufacturing defect, we’ll repair or replace the affected parts under warranty.

Contact: support@minitrikemoto.com

Order Cancellations

Change Your Mind?

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, the order may have entered processing and cancellation fees may apply.

Damaged Items

Received a Damaged Trike?

If your trike arrives damaged, contact us immediately with photos and a description of the damage. We’ll arrange a replacement or refund.

Report Damage: support@minitrikemoto.com